Shipping & Returns
Orders may be placed online 24 hours a day at vipvinylsupply.com. Please be sure your order is accurate, as we begin processing orders immediately therefore no changes, cancellations or add-ons can be made once placed.
In the event of a backorder or out of stock items you will be notified as soon as possible of future availability and/or automatically be refunded for the out-of-stock items.
Website Order Return Policy
We do not allow returns without prior authorization. Qualifying items may be returned within 30 days of purchase for store credit to be used on future purchases. Store credit will only be issued for Pre-Authorized Returns in New, Rolled, Sealed, Untampered & Undamaged Condition. All return shipping charges & original shipping costs if a free shipping offer was used are the responsibility of the purchaser and will be deducted from the store credit.
The following items can't be returned:
- Sales / Specials / Clearance items / BOGO's
- Ready to press Transfers / Including but not limited to DTF / HTV / Sublimation
- Digital downloads
- Equipment / Heat Presses
- Items directly shipped from the manufactures warehouse
To request a return authorization, please Contact Us within 30 days of your purchase. Include your order number and details about the product you would like to return. We will respond within 3 business days, and you will receive your RA# (Return Authorization Number) if the return is accepted, along with instructions for how to return items from your order. Any items returned to vipvinylsupply.com without an RA# will be declined and not processed for store credit.
If you receive your order and believe an error (missing, damaged or incorrect items) has been made you have 5 business days from delivery to contact us. All orders are considered correct and complete after that time period.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider offered, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
- Tracking numbers are provided for every order.
- Orders typically ship from our facility within 3 business days, up to 5 during peak times.
- Orders containing transfer's typically ship within 7 business days, not including peak times. *You may want to place a separate order for just transfers if this processing time does not suit your needs. *
- We ship via USPS, UPS and FedEx
1372 north goldenrod road
Orlando, Fl 32807
Our products are guaranteed to be free of MAJOR and CRITICAL DEFECTS Only.
Always perform a test cut & press before full application.
Due to the nature of our products and the variables of usage, cleaning, construction, wearing, and storage etc. we cannot guarantee how our products will hold up under conditions not in our control. If you have concerns, it is best to order a small sheet/amount to test if it will meet your needs.
All technical information and recommendations are based on reliable testing, meant to be used as general guidelines. The purchaser assumes all liability and risk in connection with the use of our products.